VAT refund requirements:
Without prejudice to the principles of customer protection, the requester (the beneficiary) shall have the right of recourse against the insurance company to compensate him for the value of VAT within one working day upon submitting an invoice for the purchase of parts and repairs under the following conditions:
1. The invoice must include in the billed field (Liva Insurance Company - damaged vehicle plate number - damaged vehicle chassis number).
2. To specify the spare parts replaced and the nature of the repairs that were provided.
3. The invoices should be electronic in accordance with the requirements issued by the competent authorities.
The requester (the beneficiary) shall have the right to file the request according to the following:
1. Submit a VAT refund request after the vehicle has been repaired, accompanied by repair invoices approved by the competent authorities, through the website, customer service or company branches.
2. Compensation is made for paid repairs related to the accident only, and the insurance company shall not be obligated to pay any amounts for any additional repairs as a result of previous damages, and the company shall have the right to request an inspection of the vehicle when needed.